Refund policy

ALL ITEMS ARE MADE TO ORDER AND CUSTOMIZED SPECIFICALLY FOR EACH CUSTOMER.
FOR THIS REASON, WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR CHANGE OF MIND, INCORRECT SIZING, OR CUSTOMER INPUT ERRORS.

HOWEVER, IF YOUR ORDER ARRIVES WITH A DEFECT OR THERE HAS BEEN AN ERROR ON OUR SIDE, WE WILL GLADLY RESOLVE THE ISSUE.

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ORDER CANCELLATION

ORDERS CAN BE CANCELLED WITHIN 24 HOURS OF PURCHASE.
AFTER THIS PERIOD, PRODUCTION MAY HAVE ALREADY STARTED, AND WE MAY NO LONGER BE ABLE TO CANCEL YOUR ORDER.

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CUSTOMER INPUT CHANGES

IF YOU MADE A MISTAKE IN YOUR ORDER DETAILS (SUCH AS TEXT, DATE, OR IMAGE), PLEASE CONTACT US WITHIN 24 HOURS OF PLACING YOUR ORDER.
AFTER THIS PERIOD, PRODUCTION MAY HAVE ALREADY STARTED, AND CHANGES MAY NO LONGER BE POSSIBLE.

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PRODUCTION & SHIPPING TIME

ALL ITEMS ARE MADE TO ORDER.
PRODUCTION AND DELIVERY TYPICALLY TAKE 3–10 BUSINESS DAYS, DEPENDING ON YOUR LOCATION.

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ELIGIBLE FOR REPLACEMENT OR REFUND

WE WILL OFFER A REPLACEMENT OR REFUND IF:
• THE ITEM IS DAMAGED OR DEFECTIVE
• THE DESIGN DOES NOT MATCH YOUR ORDER
• WE MADE AN ERROR DURING PRODUCTION

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NOT ELIGIBLE FOR RETURN

WE CANNOT ACCEPT RETURNS OR OFFER REFUNDS IF:
• YOU SELECTED THE WRONG SIZE, COLOR, OR PRODUCT
• YOU CHANGED YOUR MIND AFTER PLACING THE ORDER

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REPORTING AN ISSUE

IF THERE IS AN ISSUE WITH YOUR ORDER, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY.

INCLUDE:
• YOUR ORDER NUMBER
• A DESCRIPTION OF THE ISSUE
• CLEAR PHOTOS OF THE ITEM

CONTACT: INFO@CUSTOMEST.COM

WE WILL REVIEW YOUR REQUEST AND RESPOND AS QUICKLY AS POSSIBLE.

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RESOLUTION

IF YOUR CLAIM IS APPROVED, WE WILL:
• SEND A REPLACEMENT ITEM, OR
• ISSUE A REFUND

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FINAL NOTE

WE ALWAYS AIM TO MAKE THINGS RIGHT FOR OUR CUSTOMERS AND ENSURE YOU ARE SATISFIED WITH YOUR ORDER.